Driving better business outcomes with a superior experience-based strategy with Shelly Chandler

In this episode we spoke with Shelly Chandler, Founder and Principal Strategist for EvolveX. 

Shelly discussed how CX leaders can ensure they're involved in the early stages of their companies decision making process so they can create strategies that drive real impact. 

During our chat, Shelly also shared some key challenges and trends she's seeing within the CX space and how she sees the role of CX evolving over the next few years. 

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