Tourpreneur Tour Business Podcast
Maintaining Profit Margins and Growth in High-Demand Destination
Jun 24, 2024
Ambrose Bittner, a seasoned operator specializing in bespoke tours across Asia, shares insights on navigating the travel industry's post-COVID landscape. He discusses the importance of investing in back-office infrastructure to streamline operations. The conversation highlights challenges in staffing and training, and the delicate balance between personal life and business growth. They also explore emerging opportunities in Japan's travel market, emphasizing the significance of destination knowledge and strategic marketing for success.
48:21
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Quick takeaways
- The podcast emphasizes the critical need for improved training resources in the travel industry to address staffing challenges post-COVID-19.
- Ambrose Bittner discusses the importance of maintaining a work-life balance for tour operators to prevent burnout while managing growing businesses.
Deep dives
Staffing Challenges Post-COVID
One major challenge faced by businesses is staffing up after the disruptions caused by COVID-19. Many operators are struggling to find qualified staff, as numerous industry professionals have left the travel sector and may not return. This has led to difficulties in maintaining a stable revenue stream while simultaneously training new hires, which is essential to ensure operations continue smoothly. Balancing staff training with ongoing sales activities is crucial, especially when the owner is managing most tasks alone.
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