This episode features an interview with Krishan Gupta, currently a Product Manager at Google where he leads Software for Nest Thermostats.

In this episode, Krishan shares his key tips for shipping hardware in an uncertain environment, the importance of knowing your individual personas and what they need, and how understanding your north star metrics sets your team up for long-term success. Krishan also shares with us his ideas for how LLMs are reshaping AI products and the specific elements product managers should be aware of when working with AI.

Key Takeaways:

• During uncertain times, like a pandemic or other disruptions in the supply chain, you have to make decisions with imperfect information. Waiting for more data is not always the best decision.
• When you’re shipping hardware, planning, research and building well in advance is essential to the process. Second, is ruthless simplicity that has to be defended against thousands of possible features that could be included. And the last thing is making sure the quality bar is high.
• North Star metrics allows your team a point of focus for better understanding your products at any given time as well as what gets to stay versus what is thrown out.

Segment Timestamps:

*(01:08) - Never Have I Ever

*(15:22) - Innovation, Therapy & Other Wild Tales

*(26:26) - PM Power Moves

*(31:58) - Ship It or Skip It

Links:

• Connect with Lukasz Weber & Kyle Kolich on LinkedIn
• Connect with Krishan Gupta
• Learn more about Google
• Learn more about Zuora

Sponsor: This podcast is brought to you by Zuora. Zuora helps you monetize your services, unify revenue streams, bill with agility, and centralize your payment operations. Zuora powers recurring revenue at Bloomberg, Box, Toyota, Go-Pro and so many others. Managing subscriptions is hard, and Zuora can help.  Learn more at Zuora.com. 

>> Connect with Lukasz Weber & Kyle Kolich 

>> Learn more about Zuora