Performance Measurement Meets Beauty and the Beast

There are only three books I recommend on the topic of performance measurement. By far, the best title is Transforming Performance Measurement by Dean Spitzer.

While working for IBM, Dean realized that training was not the path to better and transformation performance. As he started learning the good and the bad of performance measurement, he learned what was needed for organizational transformation - something The Balanced Scorecard could never deliver.

The Big Ideas

• Training alone does not improve organizational performance
• Changing the measurement system precedes organizational change
• The strongest quadrant in the balanced scorecard
• The 4 Critical Success Factors of Transformational Performance Measurement
• The dark side of measurement
• The 10-30-60 Rule
• The Chief Measurement Officer
• Exploratory vs confirmatory measurement
• Transactional vs Experience measurement
• The IPOO Model
• Profit-Sharing Plans and Performance Measurement