We are talking with Eddie about the importance of customer success - from implementing processes to create onboarding, to expansion, and renewal.

What you’ll learn in this episode:

You can find more information about Eddie here:

Marker:

(00:00:00) Introduction

(00:02:39) How do you define RevOps and what strategy does this mean for you?

(00:04:46) What are the problems in customer success right now?

(00:08:37) What are best practices in the onboarding-process?

(00:14:18) What were the biggest changes in customer success in the last 12-18 months?

(00:18:13) Is there a playbook to stay on track the whole year in the usage-process?

(00:23:35) How do you do pipeline management for expansion of renewal-opportunities?

(00:28:13) What else is important when thinking about customer success?

(00:31:57) What does growth look like in the next couple of years?

#16 Driving growth with customer success - Eddie Reynolds, Strategic RevOps Consulting for B2B SaaS