How AI enables customer support to empathize with customers | Etie Hertz, Loris.ai

After three hours of waiting to talk to customer support, you finally reach a real human who you hope will be able to solve your problems.  Unfortunately, that human doesn’t seem to care about your issues any more than the automated support system that had you waiting.  Is it because the support agent doesn’t care – potentially – but it’s nothing personal.  Consistently listening to customer issues is a tough job.  Knowing what to say and when is a support agent’s secret weapon to maintaining high customer satisfaction.  AI has arrived as a coach to enable this super power.

In this episode, I sit with Etie Hertz, who is the CEO of Loris.ai.  We discuss several topics including his passion for startups, building and exiting a fintech payments company, how AI solves tough customer conversations, the importance of maintaining a strong brand, and much much more.

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