The Daily Ketchup How Does GETGO *REALLY* Make Money?? (Ask Me Anything!)
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Oct 23, 2025 Tayao Ang, Chief Community/Committee Officer at GetGo, tackles user concerns about the company, clarifying misconceptions about repair fees and safety. He discusses the transparent process for verifying repair estimates and emphasizes the importance of photo documentation for damage claims. Tayao also highlights GetGo's stringent maintenance practices, their community standards enforcement, and the introduction of long-term leasing with ZipZap. From GPS accuracy to customer support improvements, he sheds light on the company's commitment to user satisfaction and innovation.
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User-Friendly Model Lowers Barriers
- GetGo positions itself as the easiest, most user-friendly car-sharing option with no upfront deposits and post-drive billing.
- Tayao Ang says they focus on quick access, simple payments, and customer-centric processes to lower barriers to use.
Repairs Are Not A Profit Center
- GetGo denies earning from repair fees and reports less than 1% of cars get into incidents.
- Tayao argues extensive support and safety reminders contradict any profit motive from damages.
Dispute Charges Promptly And Engage
- If you dispute a repair charge, engage GetGo immediately and request explanations or negotiation.
- GetGo may negotiate, mediate via CASE, or seek middle ground rather than forcing payment.