First Time Facilitator FTF256: Handling chat like a pro
Jun 5, 2025
Learn how to effectively manage chat interactions during live sessions with four unique response archetypes. Discover 'The Fog' for missed moments, 'The Birdwatcher' who observes but doesn’t engage, 'The Listener' who acknowledges comments, and 'The Guide' who navigates conversations intentionally. Explore the power of verbatim responses, the risks of paraphrasing, and strategies for handling high-stakes chats effortlessly. Perfect insights for anyone tackling real-time comments while staying organized!
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Anonymous Support Webinar Challenge
- Leanne shares her experience running a webinar for an organization providing anonymous critical support.
- The challenge was engaging a silent audience via chat without seeing participants' faces or names.
Four Chat Response Archetypes
- There are four archetypes for responding to chat: the Fog, Birdwatcher, Listener, and Guide.
- These range from missing or ignoring messages to engaging deeply and intentionally.
Validate Chat with Verbatim Responses
- Acknowledge chat messages by reflecting their exact words to validate feelings.
- When paraphrasing, always check accuracy by asking if your understanding is correct.