Pearls On, Gloves Off #70 - Data, AI, and the New Legal Ops Playbook
When legal ops meets the AI data revolution, what does it actually look like on the ground?
In this episode, Mary O’Carroll sits down with Aaron Bromagem, Head of Legal Operations at Snowflake, to talk about what it means to lead legal ops inside one of the top AI and data companies—and why the role today is barely recognizable from just a few years ago.
Aaron shares how his team is navigating breakneck change, massive expectations from leadership, and a vendor landscape that’s expanding faster than anyone can track. If you’ve ever felt like your strategy gets outdated before you even finish writing it down, this one’s for you.
In this episode:
- Navigating Uncertainty: Aaron opens up about what it’s like to lead in an environment where priorities shift every quarter—and why nimbleness beats planning.
- GCs as Technologists: The modern general counsel is demanding more data, faster delivery, and deeper insights. Here’s what that means for legal ops.
- The Rise of the Legal Data Model: How Snowflake built a system to turn legal operations data into reliable enterprise intelligence—and why it’s powering product features now.
- Prompt Engineering vs. Agent Workflows: As AI evolves, are we moving from writing prompts to building complex legal workflows powered by agents?
- The Vendor Maze: Why every legal tech vendor says the same thing—and how Aaron separates the useful from the fluff.
- A New Profile for Legal Ops: Technical backgrounds, data fluency, and an operations-first mindset—Aaron and Mary discuss how the ideal candidate is changing.
If you’re in legal ops and feel like you’re barely keeping up with the pace of change, you’re not alone. But as Aaron shows, with the right mindset and tools, there’s huge opportunity in the chaos.