Everyday Oral Surgery Understanding the Various Patient Personality Types and How We Can Tailor Our Communication to Them as Providers (with Dr. Ben Hechler)
Joining the show today is Dr. Ben Hechler, and he is here to talk about the important and often overlooked topic of patient personality types and how we can manage these. Dr. Hechler first explains why this is such a central piece of delivering a good service and satisfying your patients, sharing examples from his own work and typical situations that arise. We also get into some tips and tactics that you can use, and ways to improve your communication and interpersonal management. It is vital to remember that you cannot change a personality through your actions, but you can have success in this realm through some effort, so if you want to maximize understanding and facilitate increased levels of mutual respect in your professional interactions, be sure to listen in and hear what Dr. Hechler has to say.
Key Points From This Episode:
- Introducing the importance of personality types and how this can contribute to better service.
- Dr. Hechler shares some of the common personalities that we encounter.
- The benefits of doing an emotional intelligence test.
- How to go about identifying different personality types in practice.
- Factors to note around anxious patients; time of messages and communication styles.
- Tips for dealing with anxiety and proactively confronting concerns.
- Dr. Hechler's thoughts on handling difficult and confrontational patients.
- Examples of extreme cases that Dr. Hechler has dealt with.
- Different levels of risk; how to manage questions of distrust and the need for multiple opinions.
- When to let go of a patient who is not suited to your office.
- The apparent increase in general levels of societal anxiety.
Links Mentioned in Today’s Episode:
Dr. Ben Hechler — https://www.linkedin.com/in/ben-hechler
'Understanding Patient Personality in Medical Care: Five-Factor Model'
— https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7840072/
'Patient mental attitude: a systematic review' — https://jdmfs.org/index.php/jdmfs/article/viewFile/754/pdf
Maya Angelou — https://www.mayaangelou.com/biography/
Everyday Oral Surgery Website — https://www.everydayoralsurgery.com/
Everyday Oral Surgery on Instagram — https://www.instagram.com/everydayoralsurgery/
Everyday Oral Surgery on Facebook — https://www.facebook.com/EverydayOralSurgery/
Dr. Grant Stucki Email — grantstucki@gmail.com
Dr. Grant Stucki Phone — 720-441-6059