72: How To Provide World-Class Phone Support For Your Shopify Brand

My guest on today’s episode is Rob Statsky, Director of Customer Success at Aircall. He talks about his experience at Aircall as the Director of Customer Success, their Shopify integration, and how Shopify brands can make sure their phone channel is the best it can be.

Let’s jump in and learn more about this important customer experience channel for the modern shopper.

What You Will Learn Today…

• Reduce resolution time by working as a team to enhance the shopping experience with your brand.
• How a modern business phone has the unique ability to integrate with all of your business tools.
• Make customer experience a competitive advantage with custom IVR menus, skill-based routing, live call monitoring, and more.

Links And Resources Mentioned In This Episode

• Aircall - Exclusive Free Trial + 30% Off For 2 Months (use code: aircallfastlane)
• Aircall Customer Success Stories
• Gorgias
• Zendesk

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Episode Sponsor

This episode is brought to you by Carro, an incredibly powerful Shopify App.

Carro is a Shopify app that discovers all the influencers, press, and media that already love your brand. Whether they’re your brand’s customers, email subscribers, or fans, Carro will reveal all the influential people with a connection to your brand.

If an influencer with a million followers bought from your brand, would you know about it? Discover all of your influencers for free with Carro, available in the Shopify App Store!

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