Connectivity, Customer Experience & Open Data : An Interview with Lotta Rauséus, COO & Co-Founder, Insurely

Hello and welcome to the latest episode of the Leadership in Insurance Podcast where this week we are lucky enough to be joined by , Lotta Rauséus, COO & Co-Founder of Insurely, who are using their open insurance ecosystem to help insurance companies and banks give proper peace-of-mind to their customers.

We had a great conversation this week where we discussed a wide range of topics such as:

• Injecting transparency into the insurance industry
• Open banking - what does that actually mean?
• The empowerment of open data and transparency
• Why has insurance lagged behind banking in digitisation?
• Was there an incentive to make insurance transparent?
• The reaction on the regulatory side
• The lack of touch points insurance companies have with the consumer
• How do we build loyalty with a lack of touch points?
• The difficultly of engaging with your insurer as a consumer
• Are brokers the true customer of the insurance market?
• Taking back the control of the customer experience, its about more than just price
• How our experiences as a consumer drive our decisions in business
• How important is transparency to the insurance industry?
• How transparency is key to making informed decisions
• The positive correlation of transparency and innovation
• How restrictions drive creativity

Thank you Lotta for your time, it was great to speak to you!

This Podcast was brought to you by FinPro, an executive recruitment business that works in the Insurance and Insurtech space.

Our host in FinPro Director, Alex Bond 

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