Our guest is the chairman of Pink Elephant in North America, and has been working in the industry since before ITIL was a twinkle in anyone’s eyes… Originally from the UK North East and a keen Sunderland fan, Dave has lived in North America for over 30 years. Dave brings some real life pragmatic feedback on what organisations are still actually doing in terms of developing their (IT) services – and in IT that doesn’t necessarily mean a lot of the new ‘shiny’ stuff. Still a lot of core ITSM questions to answer and some basic courses are still the most popular..!

This is a really useful and practical discussion to bring us all back from the brink of ‘shiny-ism’... Of course, we end up at the bar as ever.