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Context with Mike DelPrete
Jeremy Hofmann: Start With Strategy
Mar 4, 2024
Zillow's CFO discusses efficiency for agents, Zestimates, AI applications, the super app vision, and the key learning from Zillow Offers. Also, parenting advice, being a great coach, and operational discipline are highlighted.
29:57
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Quick takeaways
- Zillow shifted focus to buy, sell, finance, rent based on lead qualification insights for better consumer outcomes.
- Zillow emphasizes unity of goals between consumers and real estate agents for positive transaction outcomes.
Deep dives
Evolution of Zillow's Business Model and Focus on Consumer Experience
Zillow's evolution from a company focused on Dream and Shop to one emphasizing buy, sell, finance, rent stemmed from insights on lead qualification and consumer experience. Realizing the importance of improving lead qualification for better consumer outcomes, Zillow invested resources to enhance its services. This strategic shift was crucial in enhancing consumer interactions and establishing a strong consumer-centric approach.
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