At The Table with Patrick Lencioni
222. Smell Your Customers
Apr 10, 2024
Why being close to customers is crucial for successful products. Importance of customer empathy in business. The significance of building strong customer relationships. Empowering students with self-discovery tools. Benefits of disconnecting through camping for youth.
26:23
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Quick takeaways
- Close proximity to customers is essential for successful decision-making in business.
- Engaging with customers and embracing their essence leads to positive customer experiences and successful outcomes.
Deep dives
Importance of Being Close to Customers
Being close to customers and understanding their needs is crucial for making informed business decisions. When leaders or organizations become disconnected from their customers, they may struggle to serve them effectively. Engaging with customers, understanding their challenges, and embracing their essence can lead to successful decision-making.
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