How To Create A Great Customer Experience To Increase Revenue | #256 Sheena OhUiginn

In this podcast episode, we discuss how to turn your customer experience into revenue. Our featured guest on the show is Sheena OhUiginn, Service Designer and Product Manager at partnerhero.com

On the Show Today, You’ll Learn:

• The challenges startups face and how focusing on customer retention addresses them.
• How optimized support processes can lead to a significant reduction in chargebacks.
• How building a community contributes to word-of-mouth growth and customer loyalty.
• How efficiently launching customer service can be achieved with the right insights.
• Strategies effective in building trust.
• How success in customer experience is measured beyond simply answering questions.
• Tools merchants need to enhance the customer support experience.

Links & Resources
Website: https://www.partnerhero.com/
LinkedIn: https://www.linkedin.com/company/partnerhero
LinkedIn: https://www.linkedin.com/in/sheenaohuiginn/

Get access to more free resources by visiting the podcast episode page at
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Episode Sponsors

PartnerHero: Enhance your eCommerce business with PartnerHero. Our comprehensive support solutions, which include 24/7 customer assistance, expert marketplace insights, and self-service infrastructure, will empower your brand’s customer experience. We prioritize exceptional customer service, maintaining language standards, multi-channel support, and user/system assistance. Visit us at: https://pages.partnerhero.com/ecommerce-coffee-break Talk to us, and lets create a tailored customer support solution for you!

Lantern: Explore Lantern, the Shopify app that will revolutionize your store’s shopping experience. Utilize AI-generated quizzes, intuitive flow builders, and precise result paths to decode your shopper's needs. Gather emails and use platforms like Klaviyo, to seamlessly curate tailored interactions, deepening the bond with your customers. No coding, just pure strategic enhancement. Visit https://trylantern.com/ and message their support with “I want my coffee break time” for an extended 30-day free trial.

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