Between myself and other multi-agency owners like you, we can all agree that churn in the business is an issue. Low churn rate, and client cancellations, are typical for those who break several 7-figure rates.
In today's episode, I talk about all the things you can do to lower your churn rate and grow your agency.
So, if you're looking to reduce those cancellations and fix your churn rate, you're going to want to listen in.
Discussion Points:
00:00 - Intro 05:55 - How to Calculate Your Churn 07:26 - Cancellations That Agencies Can Control 09:52 - Reasons Why People Cancel Your Agency 09:56 - Reason #1: Having the Wrong Expectations 12:15 - Reason #2: The Client Doesn't Trust You 15:45 - Reason #3: Clients Are Not Getting Results 17:26 - How to Fix Churn Problems 21:30 - Outro
Resources:
Operation Agency Freedom - The #1 Podcast for Digital Agency Owners Who Want to Scale and Exit Their Business