A Bend in the Road Episode 43: Dispatch & Duty: The Human Side of the Call with Lt. Mark Panjwani & 911 Dispatcher Ricardo Martinez
Nov 1, 2025
01:02:10
For those who want an extra visual component, this episode is also available on YouTube.
First responders are there for the community, continually caring and respond to the needs of others, but rarely do they take care of their own. This month, Roberta talks with Lt. Mark Panjwani and 9-1-1 Dispatcher Ricardo Martinez about the mental health issues and stigmas they face as well as the initiatives they are creating to support the heroes who keep us safe every day. A vital conversation about those who serve and protect us, often in silence.
Things we talked about in this episode
- Ricardo Martinez Within the Trenches Media
- PTSD911 Documentary
- Beverly Police Department
- Copline (An Officer's Lifeline): 1-800-COPLINE (1-800-267-5463)
- Safe Call Now (for all first responders): (206) 459-3020
- McLean LEADER (Law Enforcement, Active Duty, Emergency Responder) Program,
- Mass General (for all first responders): (617) 855-3141
- FBI Academy, Law Enforcement Training Programs and Resources
Episode Credits
- Our thanks to Ricardo Martinez and Mark Panjwani for joining us today.
- A Bend in the Road is written, hosted, and produced by Roberta Panjwani and created by Roberta Panjwani and Diane Sims.
- Our Assistant Producer and Digital Media Producer for this episode is Elias Rosner.
- Our Editors are Roberta Panjwani and Elias Rosner.
- Our Technical Directors and Audio Engineers are Matt Giannotti and Elias Rosner.
- Original Music is written and performed by Diane Sims.
- Logo and Website created by Parker Gaidimas.