Building & Scaling Enterprise AI Solutions | Bhavin Shah (Moveworks)

"The order of your customers can oftentimes make or break your company."

This crucial insight from Bhavin Shah highlights a key lesson for founders: choosing your initial customers strategically is paramount. It's not just about finding anyone interested, but finding the right partners whose problems you can solve effectively now, setting the stage for sustainable growth.

Bhavin Shah is the CEO & Founder of Moveworks, the enterprise AI copilot platform valued at over $2.1 billion. A three-time entrepreneur with 20+ years in tech, Bhavin previously founded Refresh.io (acquired by LinkedIn ) and gained IPO experience at Leapfrog. He holds degrees from Stanford University and UC San Diego.

Key Insights from the Conversation:

• Custom AI is Crucial: Building powerful enterprise AI often requires developing proprietary models rather than relying solely on generic, off-the-shelf solutions.
• Leverage Existing Systems: Integrate with tools employees already use (like Slack, Teams, Okta) for faster adoption and impact.
• B2C vs. B2B Mindset: Transitioning between consumer and enterprise markets demands adapting skills and strategies, but mastering B2B can be incredibly rewarding.
• Listen to Your Users: Let employee needs and pain points guide your product roadmap for enterprise solutions.
• Power of Focus: Saying 'no' strategically is essential for entrepreneurs to maintain focus and achieve excellence in their core mission.
• AI for Productivity: AI can significantly reduce workplace friction by automating routine IT and HR tasks, boosting overall employee experience.

Chapters:

00:00:00 - Intro & Bhavin Shah's Unique Background

09:42:98 - Growing Up Amidst Silicon Valley's Birth

27:51.62 - Leapfrog: Toys, Tech & IPO Experience

38:33.34 - First Startup: Gaming with Gazillion & Marvel

56:37.94 - Refresh.io: The Digital Dossier Acquired by LinkedIn

01:20:23.16 - Genesis of Moveworks: Solving Enterprise Friction with AI

01:47:20.92 - Why Picking Early Customers Can Make or Break You

02:10:50.86 - Building Moveworks to a $2.1B Valuation

02:26:26.30 - Switching Mindsets: From B2C to Enterprise B2B

02:32:43.20 - The Future: Enterprise AI & The Power of Focus

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