Rise and Play Podcast 88. How To Rebuild Trust - with Jen Donahoe
You just inherited or built a new team. You've made a mistake of judgment, communication, or decision with the team. Now, the team doesn't like you or trust you but you still need to achieve an outcome together. What do you do? How do you come back from that situation and rebuild trust? It is unfortunately a common leadership story in everyday business.
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In this episode, we go through Jen Donahoe's 20 years of career and leadership learnings at Disney, Mattel, EA, Zynga, Scopely, and Riot Games as a Growth and Marketing Executive. Moving from one company culture to another is a transition, and you will inevitably make cultural mistakes. Jen and I will share how we used the Trust triangle framework to rebuild trust with our teams, sharing personal and professional anecdotes.
The 3 pillars to rebuild trust are Empathy, Logic, and Authenticity. Check Francis Frei's video for the full framework: https://www.ted.com/talks/frances_frei_how_to_build_and_rebuild_trust
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