15,000 Guests in Three Years: How Carlo Leverages Tech and Creativity to Grow

This is a story of growth through creativity, experimentation, and using technology to stay lean.

Carlo Pandian (LinkedIn) is the founder of Slow Travel Italia. Four years ago he started with a single wine tasting in Verona, and today runs 160 experiences across 12 Italian cities, serving 15,000 guests a year with a very small team.

In this episode, he talks to TP host Mitch Bach about exactly how he did it: experimenting with neglected time slots (like 6pm) that competitors ignore, launching five tours at once instead of one to multiply his chances of finding a niche, using Airtable and automations to eliminate manual booking assignments and personalize communication at scale, and treating OTAs as a launchpad rather than a long-term home. Carlo shares how he identifies gaps in crowded markets by studying what's missing—not just in Italy but in places like Japan—and why he pulled out of Milan when the math didn't work. He explains his "requirements manifesto" for vetting partners, how he coaches food producers on storytelling for international audiences, and why the biggest trend he's seeing is travelers willing to spend half a day outside the city for a single product done deeply—visiting the olive grove, watching mozzarella pulled from boiling water, understanding one thing fully rather than tasting nine things superficially.

As always, more info and takeaways on tourpreneur.com.