On this episode J.R. explores the massive difference between resilient organizations and efficient organizations. They are not the same thing; in fact, they are often opposed to one another.
The virus is not merely an interruption; it is a disruption and an accelerator of the future. And resilient organizations (Lyft, Uber Eats, Wikipedia, Netflix, etc.) are doing fine but efficient organizations (the airline industry, malls, AMC Theaters, etc.) are struggling and many may not make it.
J.R. referenced three resources:

The Starfish and the Spider (Brafman and Beckstrom)
The Atlantic article: Efficiency Is Biting Back: Decades of streamlining everything made the U.S. more vulnerable. Edward Tenner: https://www.theatlantic.com/ideas/archive/2020/04/too-much-efficiency-hazardous-society/610843/
The organization Face2Face Masks:www.face2facemasks.org

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Ep 9: Resiliency vs. efficiency