The Prof G Pod with Scott Galloway Office Hours: IPOs, Net Promoter Scores, and Investing in Yourself
Apr 12, 2021
Dive into the aftermath of Deliveroo’s IPO disaster and the debate over retail investor access. Discover how to boost your Net Promoter Score for better customer loyalty. Scott shares tips on navigating career discussions with your partner and the importance of investing in yourself. Plus, learn about the rising trend of wealthy individuals relocating to the U.S. and the vital connection between fitness, well-being, and personal relationships that can elevate your life.
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Retail Investor IPO Participation
- Offer shares to retail investors, especially your loyal customer base, during IPOs.
- View IPO performance fluctuations as normal market behavior and accept inherent investment risks.
End on a High Note for NPS
- A customer's final experience disproportionately impacts their overall impression. Invest in "surprise and delight" moments at the end of customer interactions to boost NPS.
Disneyland Example
- At Disneyland, Scott Galloway's son had a negative experience. A cast member gave him a toy, improving their overall impression.