How has the passenger experience changed during the pandemic? In no good way, says Seth Miller, founder and editor of PaxEx.aero. Although less-full flights mean more space, airlines are halting or limiting food service, keeping lounges closed, and changing the way IFE is delivered. These are all good and necessary measures, Miller notes, but the passenger experience as we knew it is changing.
Understand more about the airline industry with Airline Weekly.
