177. How the Right Virtual Assistants Can Boost Your Short Term Rental Property Performance
Apr 4, 2023
The podcast delves into the crucial tasks that follow a guest's departure from a short-term rental. It emphasizes the importance of meticulous management, comparing a rental's needs to caring for a newborn. Topics include housekeeping, maintenance, and performance monitoring. The discussion highlights how virtual assistants can streamline operations and boost overall rental performance, ensuring future bookings are positively influenced by past guest experiences. A must-listen for any short-term rental operator!
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volunteer_activism ADVICE
Manage Late Check-Outs Efficiently
Have a clear and quick process to manage guest check-out extensions and late check-outs.
Charge extra fees if guests stay beyond checkout and involve support if necessary.
insights INSIGHT
Virtual Management’s Future Role
Virtual management lets you operate your property from anywhere, making global hands-on management possible.
This approach increases efficiency and scalability in property management.
volunteer_activism ADVICE
Use Software for Turnovers
Use dedicated software like Breezeway to manage housekeeping and maintenance tasks effectively.
Employ checklists and require photos to ensure thorough turnovers without missing issues.
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Your short-term rental operations don’t stop the moment your guests check out. Nope.
Actually, in many ways, they are just beginning. Much like a new born baby you have to care, protect, and monitor your STR for its whole life.
You have to make sure it stays clean. You have to make sure it stays smoke-free. You have to make sure that it's warm when it needs to be and cool when it’s heating up outside. And much like how a child's experiences impact its future experiences—so do guest bookings. Every single reservation that comes through your property impacts future bookings in the way of a review. Over time, your property builds a solid foundation (hopefully a positive one) and allows for the good times to keep on coming. So in a way, while a short-term rental and a baby may seem like two very different things, both require a significant amount of attention and care to ensure that they live out successful and enjoyable lives. So yes, if you have a short-term rental, you have something that needs to be cared for! This week in part 4 of our management series, we’ll break down all the things you need to know after your guest leaves your property. And if you have someone else managing your property—hopefully they are doing these things as well. Your future pocket book depends on it.
Stay tuned as I break down for you:
Managing your property AFTER a reservation
Turnover Operations
Housekeeping
Maintenance
Resolutions and charges
Monitoring Performance
Analytics
Review management
Making informed decisions
If you are interested in partnering with me and my company “Midtown Stays” fill out a few quick questions here and I will personally reach out to you via zoom to find out more and chat. Are you enjoying the podcast? Please subscribe, leave a rating and a review, and share it! This helps us reach others that may find the info helpful as well.
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