AI Agent & Copilot Podcast: John Accardi on Technology Evolutions, Getting Started with AI

Career journey and Microsoft involvement: While he's been in the industry for a long time, Accardi recounts being in the Microsoft arena for about 14 to 15 years. "My entire career has been around technology...and I have familiarity with various platforms," he notes. He has filled a range of roles, including sales leadership, marketing, product management, and more. Over the past several years, he has been "very heavily involved in the Microsoft alliance, their marketing, their programs, and most recently, leading for the last seven years in Microsoft practice."

Technology evolution: With the impact of AI and evolving technologies, Accardi says this is "almost like history repeating itself...This is just another technology that's making our lives more efficient." Accepting change and new things is always difficult, regardless of what's at play. While initial AI adoption might have been moderate, it has really picked up over the last several months. Questions around AI outcomes have been top of mind lately.

Where to start: It takes curiosity, creativity, and critical thinking to consider how to get started with a pilot and build from there. Accardi talks about the conversations they have with clients to determine what they want to accomplish and within what timeline. It's essential to understand what clients want to see their organization become, then find a pilot area to explore how it could work.

The impact of AI: It's important to remember "AI isn't going to come in here and replace all of us, but it's really meant to make us more efficient." Although AI has introduced a fast pace of change, it's also been a fast pace of impact. AI can impact the whole organization, so stakeholders must all be involved. It can increase efficiency and productivity for clients in a major way.