Scale Your SaaS 253: How to Maintain Consistent and Terrific Customer Support - with Daniel Viduya
EPISODE SUMMARY
How you treat and interact with your customers greatly affects your software company’s image and reputation. In many ways, your customer support team is the face of your company. If you’re serious about growing your business, you must dedicate time, effort, and attention to customer service.
Vice President of Growth at SupportZebra, Daniel Viduya, explains customer support's importance. He also shares with Host and B2B SaaS Sales Coach Matt Wolach about outsourcing, what metrics to look at, and how to manage a support team.
PODCAST-AT-A-GLANCE
Podcast: Scale Your SaaS
Episode: Episode No. 253, “How to Maintain Consistent and Terrific Customer Support – With Daniel Viduya”
Host: Matt Wolach, a B2B SaaS Sales Coach, Entrepreneur, and Investor
Guest: Daniel Viduya, Vice President of Growth at Support Zebra
TOP TIPS FROM THIS EPISODE
- Build Your Team
- Know When to Outsource
- Check Your Metrics
EPISODE HIGHLIGHTS
- The Importance of Customer Support
- Above & Beyond Customer Service
TOP QUOTES
Daniel Viduya
[09:01] “Outsourcing companies would have dedicated teams that would be able to support that growing team”
[13:20] “When you treat your customers right, growth will come naturally.”
[23:00] “Are you doing right by your customers by binding yourself to this policy? By binding yourself to this policy? If not, you might want to revisit that.”
Matt Wolach
[00:11] “We talk a lot about growth on this show. But something that's often overlooked is one of the most important impacts on growth. And that's your customer support and the experience you create for your customers after the sale.”
[05:05] “Hard work, persistence, and vision – when you put those together, they can do some great things.”
LEARN MORE
To learn more about Daniel Viduya and Support Zebra, visit: https://supportzebra.com/.
You can also find Daniel Viduya on LinkedIn at: https://www.linkedin.com/in/danielviduya/.
For more about how host Matt Wolach helps software companies achieve maximum growth, visit https://mattwolach.com/.
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