The Company Road Podcast E79 Making change doable: The psychology and truths behind organisational transformation
"Communicate to involve, not to tell, so that you can make the change stick." - Lana North
Lana North is a change communication specialist and founder of the Communication Exchange who has spent two decades managing complex transformation programmes across industries from banking to logistics. After working through major changes including the aftermath of the European financial crisis, she now helps leaders navigate organisational transformation with clarity and humanity.
In this episode, you’ll hear about:
- The psychology of change resistance
- Two-way communication vs. one-way instruction
- Stakeholder engagement and timing
- Managing conflict and building consensus
- Practical communication strategies
Key links
About our guest
Lana North is a change communication specialist and founder of The Communication Exchange.
After two decades of leading communication efforts across complex change programs in Australia and Europe, Lana now helps professional leaders to drive sustainable change by mastering their communication and team engagement skills.
Lana works with those leaders- the ones who care deeply, but feel overwhelmed by the pace, unsure how to say the hard things, and uncertain about how to truly engage their teams when they’re still finding their own footing.Her focus is on making change doable, not daunting -with less jargon, more humanity, and a real plan for making change stick so that the benefits can be realised.
When she’s not helping professional leaders to drive sustainable change, Lana’s juggling life with three kids, a Labrador, and the occasional fence-jumping cow.
About our host
Our host, Chris Hudson, is an Intrapreneuship Coach, Teacher, Experience Designer and Founder of business transformation coaching and consultancy Company Road.
Company Road was founded by Chris Hudson, who saw over-niching and specialisation within corporates as a significant barrier to change.
Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with University of Melbourne in Innovation, and Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally.
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