[Linkpost] “Lessons learned from two years supporting high-impact nonprofits” by Josh Axford, Impact Ops, Sara Recktenwald, Eric Byram, andrewleeke

Jun 6, 2025

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Summary

The purpose of this post is to summarize the achievements and learnings at Impact Ops in its first two years.

Impact Ops provides consultancy and hands-on support to help high-impact organizations upgrade their operations. We’ve grown from three co-founders to a team of 11 specialists and supported 50+ high-impact organizations since our founding in April 2023.

We deliver specialist operations services in areas where we have deep experience, including finance, recruitment, and entity setup. We have 50+ active clients who we’ve helped tackle various operational challenges. Besides our client work, we’re pleased to have contributed to the broader nonprofit ecosystem in several ways, including via free resources.

We’re also proud to have built a sustainable business model that doesn’t rely on continuous fundraising. We’ll share details about our services, projects, and business model in what follows, including our key takeaways and what's next for [...]

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Outline:

(00:15) Summary

(01:19) What is Impact Ops?

(02:39) What does Impact Ops do, concretely?

(03:46) Who are Impact Ops's clients?

(05:57) What has Impact Ops achieved for its clients?

(06:31) Key lessons from the last two years

(06:36) Strategic foundation

(07:24) Risk management and resilience

(08:14) Organizational development

(08:56) Operational excellence