Quite a few manufacturing leaders that I talk to – whether through interviews on this show or in marketing consultations that I conduct – are leading second or third-generation family-owned businesses. They've built successful companies, but have struggled to let go of responsibilities, to delegate and to empower their people to play a role in shaping the company's future success. As lean manufacturing consultant Matthew Rassi will remind us, what got you here won't necessarily get you there. In this conversation, Matthew talks about the intersection of servant leadership and lean manufacturing practices, and how together, they can help you build a loyal, engaged and self-directed workforce.