Service Design YAP Emergency Service Design: How design is reshaping policing in Scotland with Chris Muir
When the Scotland consolidated its police forces it saw an opportunity to add a Service Design team to the new organisation. Not only would this team make a material contribution to Police Scotland's radical transformation, they would also become a core part of the force's new ways of working.
In this episode we're joined my Chris Muir, who tells the story of how he discovered service design and how he and the Police Scotland Service Design team work with officers at every level to discover, design and deliver services that keep people in Scotland safer.
Chris talks about the benefits of running a design studio in a 14th century castle, once owned by the Blackadder family and of how the design team's six principles helps the to build trust and deliver value through their work.
We talk about how spending time out on patrol with officers helps Police Scotland's designers to create services that meet the needs of officers whether they're in high population density Glasgow, or in the rural extremes of the Highlands & Islands.
References from this episode.
Radical Candor. https://amzn.eu/d/h04WOyV
Nine Lies About Work https://amzn.eu/d/7m9vFq2
This is Service Design Doing https://amzn.eu/d/3DCngOv
Beyond Sticky notes: https://amzn.eu/d/j0RFTrH
Good Services https://good.services/home
McDonalds removes AI from their sites https://www.bbc.co.uk/news/articles/c722gne7qngo#:~:text=McDonald's%20is%20removing%20artificial%20intelligence,orders%2C%20was%20announced%20in%202019.
Service Design YAP is developed and produced by the Service Design Network UK Chapter.
Its aim is to engage and connect the wider Service Design community.
- Episode Host: Stephen Wood
- Production Assistance: Jean Watanya