They are never fun to get but YOU WILL get them; the dreaded “Negative Review.” Our guests are not always right, but it’s our job to make them feel that way. Seeing a negative comment about your beautiful property can be difficult. It’s tempting to argue and act defensive but that will NOT help your case. Let’s talk this week about:

What to do when you get a negative review
Tips for how to best respond
Addressing future potential guests
The private comments
How responding to all reviews helps your profile (and occupancy)

For more info on finding the best properties get our free guide and more at www.restmethods.com

If you want to learn more about Tim’s journey, email us at resilience@restmethods.com for a free copy of the Amazon Best Selling book Tim co-authored: “Resilience, Turning Your Setback Into a Comeback.”

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46. How to Handle Negative Reviews?