Short Term Rental Riches 46. How to Handle Negative Reviews?
Sep 29, 2020
Negative reviews can be tough for rental hosts, but handling them wisely is crucial. The discussion focuses on strategies to respond constructively without defensiveness. Emphasizing the importance of private feedback, the hosts share tips on turning criticism into opportunities for improvement. They highlight how responding to all reviews can enhance your profile and potentially boost occupancy rates. It's a masterclass in turning setbacks into comebacks!
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Respond Thoughtfully to Reviews
- Always monitor and respond to your reviews as they are crucial for your business success and Airbnb ranking.
- Respond politely to negative reviews, avoid arguments, acknowledge issues, and assure future guests the problems are fixed.
Never Argue Defensively Online
- Never argue defensively online; it damages your reputation and looks unprofessional.
- Apologize sincerely for issues, avoid blaming guests, and communicate solutions to reassure future renters.
Leverage Private Feedback
- Always read and act on private feedback as it offers valuable insights to improve your property.
- Encourage guests to leave honest reviews and private comments without pressuring for five-star ratings.