API The Docs Podcast
Empowered community through user-centered design - Discussion with Anthony Pichardo
Aug 25, 2023
Anthony Pichardo, product manager at Visa Developer Platform, discusses the value of user-centered design and building non-zero sum environments. Topics include regular user research, minimizing learning curves, managing a community forum, improving discoverability, simplifying API implementation, and the importance of thought leadership and community support.
23:51
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- User-centered design is key to building a strong community and strategy.
- Creating non-zero-sum environments in API integration benefits both developers and Visa, leading to win-win scenarios.
Deep dives
Focus on User Experience and Community Engagement
Antoni Piccardo, a product manager for the Visa developer platform, emphasizes the importance of user research and community engagement. He spends time understanding the pain points of developers using their APIs through surveys and web interactions. This feedback is taken back to the product team to develop new experiences for the platform.
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
