

How to Build Emotionally Intelligent Teams: Vanessa Druskat's 9-Norm Framework
13 snips Jul 9, 2025
Join Vanessa Druskat, an organizational psychologist and associate professor, as she explores the transformative power of emotionally intelligent teams. She discusses her nine-norm framework that emphasizes trust and collaboration over mere intelligence. Through captivating real-life examples—from the Boston Bruins to CIA crisis teams—Vanessa reveals how team dynamics, rather than individual prowess, fuel performance. Learn why diverse teams particularly benefit from emotional intelligence and discover practical tools to enhance your team's emotional climate.
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Emotion Shapes Team Behavior
- A team's emotional environment dictates its behavior more than individual emotional intelligence skills.
- Emotion is a key indicator of team health, impacting trust, psychological safety, and performance.
Three Norm Clusters Define EI Teams
- Emotionally intelligent team norms cluster into three categories: individual focus, continuous learning, and external awareness.
- These norms differentiate top-performing teams from average ones.
Build Belonging First
- Prioritize cultivating belonging and respect to activate key social needs.
- Belonging drives participation, reduces invisibility, and enhances team creativity.