The Biden administration is finally recognizing the failure of Reaganism- is this why companies no longer bother to take care of their customers? Plus- Nikki Haley says Texas can secede if they want to. Say what?

Also, Thom reads from "Kochland: The Secret History of Koch Industries and Corporate Power in America" by Christopher Leonard, and from "Why Buddhism is True: The Science and Philosophy of Meditation and Enlightenment" by Robert Wright.

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Why Customer Service is Terrible Now