Topics include the importance of delivering high-quality work, Chick-fil-A's quality and service, the impact of capitalism on behavior in the fitness industry, promising and delivering as a fitness coach, exceeding expectations, and the importance of not taking things personally.
Delivering high-quality service is crucial for success as a fitness coach.
Kindness and professionalism are vital in dealing with challenging clients.
Under-promising and over-delivering can lead to enhanced client satisfaction and a strong reputation.
Deep dives
Delivering High-Quality Service and Building a Reputation
When working as a fitness coach, it is important to deliver high-quality service to clients. This involves respecting and being courteous to clients, providing excellent customer service, and continuously improving your skillset. By consistently providing exceptional service, you can build a positive reputation and attract more clients. Additionally, charging a bit more for quality service can lead to better client satisfaction and potentially attract clients who are willing to pay a premium.
The Importance of Being Kind and Responsive to Clients
Being kind, friendly, and responsive to clients is crucial in building a successful coaching business. Even when faced with rude or difficult clients, it is important to respond in a professional and courteous manner. By practicing kindness and patience, you can maintain a positive relationship with clients and possibly turn negative experiences into opportunities for growth. Taking the time to listen to clients, address their concerns, and provide timely responses can significantly contribute to client satisfaction and loyalty.
The Value of Under-promising and Over-delivering
Under-promising and over-delivering is a strategy that can enhance client satisfaction and help build a strong reputation. Setting realistic expectations with clients and then exceeding those expectations can lead to positive surprises and a stronger sense of trust. By consistently delivering more than what is promised, coaches can create a memorable experience for clients and potentially attract more referrals and future opportunities. Going the extra mile and delivering exceptional service can leave a lasting impact on clients and contribute to long-term success.
The Importance of Overpromising and Overdelivering
Overpromising and overdelivering can lead to exceeding customer expectations. When businesses overdeliver on certain aspects, even if they fall short in other areas, customers still feel satisfied and may overlook any disappointments. The key is to set realistic expectations and then go above and beyond in specific areas to create a positive impression and make customers feel like they received more than they anticipated.
The Relevance of Credentials in the Fitness Industry
While credentials can add credibility, they are not always necessary for success in the fitness industry. Results and the ability to provide value to clients matter more than degrees or certifications. While certain credentials, like doctoral degrees or registered dietitian qualifications, hold value, most certifications and degrees have diminishing returns. Instead, coaches should focus on continuous learning and skill improvement, ensuring they provide valuable and knowledgeable coaching to clients.
1:02 Nick loves the show timestamps 2:43 Be a better coach review 4:10 Under promise over deliver 10:46 Why Nick loves Chick-fil-a 12:49 Focus on high quality service 18:00 How having less clients might be better 20:30 Does capitalism screw people over 22:25 What happened to Liver King 24:54 Your promise vs level of product 34:24 How to under promise and over deliver 38:45 Dealing with rude clients 52:02 More credentials are better
Get the Snipd podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share & Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered podcast player
Listen to all your favourite podcasts with AI-powered features
Discover highlights
Listen to the best highlights from the podcasts you love and dive into the full episode