The Heart of Healthcare | A Digital Health Podcast This Founder Just Raised $243M to Free Doctors from Their Screens | Ambience Co-founder & CEO Mike Ng
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Jul 30, 2025 Mike Ng, co-founder and CEO of Ambience Healthcare, shares his insights on revolutionizing clinical documentation with AI. Fresh from raising $243 million, he discusses how Ambience aims to eliminate the administrative burden that consumes 73% of clinicians' time. The conversation dives into the importance of specialized AI models for various medical fields and showcases real-world results from Cleveland Clinic's studies on clinician satisfaction. Ng believes that the right technology can transform healthcare by enhancing patient care and reducing physician burnout.
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Unified Documentation and Coding
- Ambience Healthcare integrates clinical documentation and medical coding to solve workflow challenges simultaneously.
- This unified approach ensures documentation, coding, and billing align holistically, improving return on investment and satisfying CFOs.
Measuring AI Tool Success
- Encounter-level utilization and clinician net promoter scores are key metrics to measure AI tool adoption and effectiveness.
- High utilization and satisfaction correlate strongly with reduced time spent on EHR documentation.
Specialty-Specific AI Models Work
- Specialty-specific AI models outperform general models by capturing unique clinical reasoning for each medical subspecialty.
- Tailored AI understands nuanced workflow and decision-making better, enhancing documentation accuracy.