The LOPSided Podcast Episode 21: LPM By Design - Engineering Legal Delivery at Scale
Dec 17, 2025
Aaran Scott, former Director of Legal Project Management at Clifford Chance and founder of Telescope, dives into the evolution of legal delivery. He critiques the outdated billable hour model and highlights how AI is transforming the landscape. Aaran emphasizes the importance of structured project management over personality-driven approaches, advocating for adaptability in legal services. He outlines a scalable delivery framework and urges legal firms to focus on client expectations and technology to enhance profitability and efficiency.
AI Snips
Chapters
Transcript
Episode notes
Heroics Hurt Client Experience
- Relying on individual 'heroics' erodes client experience even when legal advice is excellent.
- Structured delivery ensures predictable, on-time, in-scope, and on-budget outcomes that build trust.
Legal Ops Raised The Bar
- In-house legal operations have raised client expectations, forcing firms to invest in project management, pricing and technology.
- Firms that focus on AI-enabled operating models can move from keeping pace to delighting clients.
Be Busy On The Right Things
- Stop asking 'are you busy?' and start asking 'are you busy on the right thing?'
- Define goals, statements of work, resourcing and assumptions to align activity to outcomes.