Enterprise Thought Leadership Eps.52 | AI: Reimagining service delivery - AI's impact on the future of IT services with Satheesh Neelam, Global Client Partner at Cognizant
A must-listen for: IT service delivery leaders, enterprise architects, and technology executives working in global system integration and professional services.
In this episode, Tim Bond speaks with Satheesh Neelam, Global Client Partner at Cognizant, about how enterprise IT services are changing with the rise of AI. Satheesh explains why traditional enterprise applications could become obsolete as organisations move towards AI agents built on metadata and large language models.
Join the conversation as Satheesh discusses:
The shift from traditional applications to AI-powered service delivery
How organisations can prepare for the changing IT landscape
The convergence of data, cloud, and AI capabilities
New roles and skills needed for AI implementation
Measuring the business value of AI-enhanced services
The importance of data governance and organisation
Timestamps:
00:48 The future of enterprise applications
02:12 AI's impact on service delivery
05:59 Client perspectives on AI
09:06 Identifying AI opportunities
11:37 Foundational improvements for AI
13:11 Quick wins vs long-term solutions
14:58 Data organisation for AI
16:24 Roles and capabilities for AI
17:57 Measuring AI's value
19:53 Future of client engagement
This episode is brought to you by Enate, the leading SaaS solution for business services. Enate's orchestration platform helps service providers and BPOs manage work effectively, unlocking over £32 million in savings for businesses. Visit enate.io to learn more.
Want to learn more?
Visit Cognizant's website: www.cognizant.com
Connect with Satheesh Neelam on LinkedIn: https://www.linkedin.com/in/satheeshneelam/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
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