Guest: Seth Wylie, Director of Customer Success Ops & Admin Community at Gainsight (at the time of the recording)

In this episode, Seth explores:

• Transitioning from a subject matter expert role to managing a community for that role
• Value of Human-First community leadership
• Community members’ hunger for connection beyond resources
• Prioritizing programs that most matter to both the business and members
• How non-Community teams engage in community-building & how Community teams should play a role
• Continued trend toward virtual connection

Additional Links:

• Follow Gainsight on LinkedIn
• Gainsight’s CS Ops Central-Connect Community