In this episode of Mik + One, Mik’s guest is Heather Munoz, Head of Retail Brokerage Practice, E*TRADE.

In this episode, Mik and Heather discuss many topics including:

• The importance of an effective tool network and how it supports an organization’s value streams
• Using visualization and data to get people to understand systems thinking approach in order to deliver more value to the customer
• Thinking in flow metrics and using them to help shift to product thinking
• Characteristics of a good leader and how showing empathy can lead to greater results

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For more information about Heather Munoz, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/heather-munoz/