Banking with Interest After a Fraud, this Bank Refused to Give Her Money Back. Now She’s the CEO.
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May 20, 2025 
Jill Castilla, the dynamic President and CEO of Citizens Bank of Edmond, shares her inspiring journey from a fraud victim to a leader in banking innovation. She created a digital bank for servicemembers, addressing the unique financial challenges they face. Castilla discusses her vision to combat fraud in community banks, the importance of financial literacy, and the power of employee ownership in fostering community ties. Her optimistic outlook and commitment to reforming banking highlight the path forward in a rapidly changing industry.
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Jill's Fraud Experience in Military
- Jill Castilla lost her savings due to fraudulent checks by a family member while in the National Guard.
- The bank refused to refund her, forcing her to find scholarships and change her life's course.
Roger's Digital Account Opening
- Military service members face fraud, especially young recruits with accounts held by family.
- Roger enables digital account opening for under-18s, easing access and fraud prevention.
Creating Roger Digital Bank
- Inspired by her experience and community feedback, Jill co-created Roger to serve entry-level military members.
- Collaborations with Nimbus built a military-focused digital bank offering high rates, no fees, and tools for financial literacy.