How to Elevate Customer Service

Roberto D'Alessandro, owner of Touring Italy, blends exceptional customer service with deep Italian cultural insights. He shares how local guides and personalized experiences can create unforgettable tours. The discussion touches on the challenges of managing guest expectations, especially in a post-pandemic landscape. Renée Ventrice emphasizes the emotional weight of community connections in tourism, showcasing how flexibility and understanding diverse cultures enhance client satisfaction. Together, they highlight the importance of resilience in the face of industry adversity.