The Contact Center Gurus Customer Support Sucks....But Does It Have To?
Sep 13, 2021
39:15
In this episode you will learn about a New Support Experience Platform called, Supportlogic.
- A better way to Predict and Prevent Customer Escalations.
- Turn your Reactive Customer Support Center into a Proactive One.
- Getting better Customer Satisfaction with Sentiment and NLP as opposed to Customer Surveys.
- And More
You can reach John at: john@supportlogic.io
www.supportlogic.io
SupportLogic uniquely addresses the critical business issues of customer escalations and case backlog, allowing our customers to get in front of their business. The impact is immediate and measurable, directly impacting retention (churn), CSAT scores, and team productivity.
Episode Sponsors
www.supportlogic.io
www.balto.ai/guru
www.ozonetel.com
www.cloudtechgurus.com
#balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM
Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.