AI Today Podcast: Different Time to ROI for Different Types of AI Projects
Dec 13, 2023
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The hosts discuss the different lengths of time to see ROI for various AI projects, including augmented intelligence and assisted intelligence. They explore the concept of using augmented, assisted, and autonomous systems in AI projects to achieve a faster ROI. The varying timeframes to achieve ROI for different types of AI projects are highlighted, such as conversational systems having a shorter time to ROI compared to predictive analytics and autonomous activities.
Augmented intelligence systems provide short-term ROI by adding capabilities to tasks and reducing risk.
Conversational systems, like chatbots and voice assistants, offer short-term ROI by solving immediate problems and improving customer satisfaction.
Deep dives
Different Timeframes for ROI in AI Projects
AI projects can have varying timeframes for return on investment (ROI). Some projects, such as augmented intelligence systems, which assist humans in tasks, can provide quick ROI, while autonomous systems may take longer to realize ROI. Implementing augmented systems initially can enable faster ROI and then gradually increasing autonomy over time. Factors to consider when deciding between augmented and autonomous systems include the impact on people, the tolerance for errors, deployment challenges, data quality and availability, and labor costs. Conversational systems, such as chatbots and voice assistants, have short timeframes for ROI, improving customer satisfaction and reducing costs. Predictive analytic systems can provide significant ROI but require time for validating results. Autonomous activities, both physical and software-based, have the longest timeframes for ROI and may have high expenses and risks. It is essential to properly stage and evaluate projects to ensure their successful deployment and ROI.
Short Term ROI with Augmented Intelligence
Augmented intelligence systems, which assist humans in tasks, can provide short-term ROI. These systems act as wizards on the shoulder, adding additional capabilities to tasks. They are quicker to implement and realize value compared to fully autonomous systems. By starting with augmented assistance, projects can be initiated sooner, and ROI can be achieved faster. Examples include chatbots, conversational systems, and unstructured data handling systems that improve existing processes or problems. Augmented intelligence solutions reduce risk and time to ROI while keeping humans in the loop and providing near-term results.
Short Term ROI with Conversational Systems
Conversational systems, such as chatbots and voice assistants, provide short-term ROI, especially when used in augmented assistance scenarios. These systems solve immediate problems, improve customer satisfaction, and decrease costs. They can replace documents and online help, provide 24/7 support, facilitate sales and marketing, and offer instant access to information. Conversational system tooling is readily available and inexpensive. With a mature natural language pattern, conversational systems have minimal risks and high returns, making them ideal for achieving short-term ROI in AI projects.
Depending on the type of AI project that you do, it can have different lengths to see ROI. In this episode of the AI Today podcast hosts Kathleen Walch and Ron Schmelzer discuss the different lengths of time to ROI for different types of AI projects.
Augmented Intelligence is where machines and humans work together to help assist the human to be better at tasks.