This week's guest is Alen Ganic. Ron and Alen discussed Alen's work with the City of Grand Rapids, process improvement from the customer perspective, and the importance of celebrating quick wins. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  Alen's favorite quotes (2:02) His background (5:21) How the mayor discovered lean (9:12) An anecdote about the water department (10:47) What you can do to introduce and sustain a lean initiative (15:03) Focusing on process improvement from the customer's perspective (21:27) The importance of measuring (22:50) Approaching those "in the middle" (24:10) Alen's advice for those getting started (29:23) Podcast Resources Right Click to Download this Podcast as an MP3 Alen on LinkedIn Gemba Academy Live City of Grand Rapids Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? How do you celebrate quick wins?