Today's guest, Lourdes Fuentes, is the founder and CEO of Karta Legal, a legal operations and law firm management consulting firm dedicated to transforming law firms and legal departments through efficiency. Lourdes has over 30 years of experience in the legal field, focusing on insurance litigation, legal technology, and legal operations, among many other areas. As a practicing lawyer, she took an interest in eDiscovery and document digitization at a time when these processes were still very new. Having gained years of experience and knowledge, she shifted her focus toward improving the delivery of legal services for law firms and legal departments. In her work, Lourdes utilizes curated design thinking, Lean Six Sigma, and Agile project management tools and techniques tailored to the management of the business of law and legal processes. In our wide-ranging discussion, she talks about the origins of Karta Legal, the challenges of encouraging lawyers to embrace technology, how her thoughts on generative AI have changed over time, and her advice for those starting a legal tech business.