A Better Version Of Yourself - John DiJulius

There are 10 rules to follow when it comes to customer service and making sure you provide a world class experience.

Hospitality is the emotional warmth that you get from someone. It’s not just contained to hotels and restaurants but applies in all aspects of life.

The hospitality aptitude is a person's ability to recognize, meet and exceed customers expectations regardless of the circumstances.

Hospitality can be defined by the five E’s; enthusiastic greeting, ear to ear smile, eye contact, engaged, and educate.

You want to be excited to have new clients or new guests at your hotel or restaurant. Excitement shows that you are and are interested in them.

There’s a gift in every conversation if you’re paying attention to it. You listen to what the other person is saying and send them a follow up, just to let them know you heard them.

F.O.R.D - Family, Occupation, Recreation, and Dreams. These are great ways to get to know someone and communicate with them.

John looks forward to the future where technology becomes better and better and makes all of our lives easier.

A Better Version Of Yourself - John DiJulius - Episode # 032