What is an ombudsman? Is “Very Best” a normal sign off? Plus other questions, concerns and musings on how to write the perfect complaint letter/email/tripadvisor review with brilliant special guest Jonny Sweet. Go watch his hot new film Wicked Little Letters (out Feb 23) and also watch/read his hot new book The Kellerby Code (out March 19).

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Recorded and edited by Aniya Das for Plosive.

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How to Write a Letter of Complaint with Jonny Sweet