The Company Road Podcast E16 Carly Neubauer - Employee Engagement: Fostering loyalty in an unpredictable culture
“I think there are times to go in hard, be really forceful, drive change. If you can see a problem, you really need to state that and work towards driving that change.”
Carly Neubauer
In this episode, you’ll hear about:
- Identifying and aligning your personal ‘why’: Gaining clarity on your personal purpose and motivational values, and ensuring alignment with an organisation's values.
- Organisational weak spots: Keys to spotting areas of weakness within a business and making steps toward change no matter the position you’re in
- Addressing toxic workplace behaviour: How to identify the root causes of toxicity and frustration in a workplace and manage the greater problems that may be evidenced
- Balancing commercial focus with culture: Maintaining a healthy, thriving culture without sacrificing business outcomes
- Recruitment & employee retention: Ways to manage turnover and associated costs and prioritise employee experience for retention
Key links
WIIN Global https://www.wiin.global/
IMA https://www.incentivemarketing.org/
Australian Loyalty Association https://australianloyaltyassociation.com/
Elevate Loyalty https://www.elevateloyalty.com/
About our guest
Carly Neubauer (https://www.linkedin.com/in/carlyneubauer/) is the Co-Founder and Director of Elevate Loyalty and Pay2Elevate, delivering digital payment technology solutions to the loyalty industry. Holding additional roles as Co-Founder of WiiN Global, Board member of IMA MEAPAC, Representative of the ALA, and 2024 host of Let’s Talk Loyalty podcast, Carly is actively engaged in the loyalty, incentives and payment industry locally and globally.
To date Carly has developed and managed more than 30+ consumer and employee loyalty and incentive programs in the insurance, energy, retail and finance sectors.
About our host
Our host, Chris Hudson (https://www.linkedin.com/in/chris-hudson-7464254/), is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)
Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in CX, Product Management, Design Thinking and Service Design and mentors many business leaders internationally.
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